THE HAMPSTEAD STANDARD
Our Guarantee
More than a promise—it's our commitment to excellence, quality, and your complete peace of mind
Your Protection, Our Priority
Every project comes with comprehensive protection and guarantees that reflect our confidence in our workmanship
£10M Public Liability Insurance
Comprehensive coverage protecting your property, belongings, and our team throughout every project.
Property damage protection
Personal belongings covered
Third-party liability included
Certificate sent on request before work begins
2-Year Workmanship Warranty
Our two-year workmanship guarantee covers our labour and application. Materials carry the manufacturer's own warranty. Rectification of a covered defect is part of that commitment, not a chargeable revisit.
Covers our labour and application, including adhesion failure, delamination and application defects
Materials carry the manufacturer's own warranty.
Covered defects put right at no additional cost
Written warranty certificate at handover
White Glove Cleanup Promise
What we cover, seal and extract is specified before we start, rather than left to goodwill on the day.
We move larger furniture to the centre of the room, shroud it, and protect floors and fixtures
Door seals and hard floor protection contain dust and paint mist in occupied homes
Sanding runs through Mirka CEROS orbital sanders connected to HEPA extraction, capturing 99.97% of airborne particulate at source
The site is left tidy at the end of each working day and cleaned before handover
Beyond the Basics
Our commitment extends far beyond insurance and warranties
On-Time Communication
Project timelines, progress updates, and delays are communicated clearly rather than left to guesswork.
- Detailed project timeline provided
- Daily progress updates
- Proactive delay communication
Satisfaction Sign-Off
Inspection happens with the client so completion standards are agreed before handover.
- Final walkthrough with client
- Touch-up service included
- Completion signed off together
Named Accountability On Site
Who is accountable for your project, and the hours they are in your home, are stated rather than assumed.
- A named project manager for your project — the first person you contact, and the first step of our complaints procedure
- Work carried out in your home is covered by our £10 million public liability insurance
- Crews on site 8:00am to 5:30pm, Monday to Friday — Saturday mornings by arrangement
Fixed-Price Clarity
Quotes are written with clear scope and cost breakdowns so the commercial side of the job stays predictable.
- Detailed cost breakdown
- All agreed materials included
- No hidden charges in scope
Why The Hampstead Standard Matters
A guarantee is worth only the part of it we can honour, so ours is written as a scope rather than a slogan. Our two-year workmanship guarantee covers our labour and application. Materials carry the manufacturer's own warranty. Wherever else this site mentions the guarantee, this is the wording it defers to.
We have been decorating North London homes since 2015 — 11 years — and the two lists below set out precisely where the cover starts and where it stops. Neither of them is decided after a defect appears.
The small print, in plain English
What the Guarantee Covers
Our two-year workmanship guarantee covers our labour and application. Materials carry the manufacturer's own warranty. It runs from the completion date, on every project. Here is exactly what that includes and what it does not, so there is nothing to discover after a problem appears.
Covered
- Paint adhesion failure on surfaces we prepared and decorated
- Substrate delamination caused by our preparation
- Significant colour variation across surfaces decorated in the same session
- Defects in application technique, including peeling or flaking traceable to preparation
Not covered
- Normal wear and tear — scuffs, knocks and everyday marking
- Damage caused by structural movement or settlement
- Failure caused by pre-existing damp or structural problems identified at quoting but not remedied
- Colour fading from exposure on external surfaces
- Manufacturer defects in the materials themselves, which are covered by the manufacturer's own warranty
- Surfaces not prepared or decorated by us
To make a claim, contact us in writing within 14 days of discovering the defect. We will inspect it and, where it is covered, put it right at no additional cost. Full wording is in our terms and conditions.
If Something Goes Wrong
The same complaints procedure that sits in our terms, and the rights you hold by law regardless of what any guarantee says.
Our complaints procedure
- Contact your project manager or our customer service team within 7 days
- We will investigate and respond within 14 days
- If unresolved, you may escalate to our director
- If still unresolved, we will agree an independent mediator with you, or you may pursue your statutory rights
Consumer Rights Act 2015
Our services must be carried out with reasonable care and skill. If they are not, you are entitled to have the work put right or to a price reduction. These rights sit alongside our guarantee — they are not replaced by it, and they do not expire when it does.
14-day cancellation right
Where you sign a contract with us at your home, the Consumer Contracts Regulations 2013 give you 14 days to cancel. If you ask us to begin inside that period, you may still cancel but will be charged for the work already carried out.
Where this guarantee applies
Book local painters across our core neighbourhoods, or review proof and services first.
Experience The Hampstead Standard
Get a free, no-obligation quote and see for yourself why our guarantees make all the difference